Expectations of a BikeSource Sponsored Athlete
Welcome to BikeSource, as a sponsored athlete there are many expectations that you must understand in order for this relationship to maintain healthy. Being a sponsored athlete is more than training and racing. You are an ambassador for yourself, your team, and your sponsor. BikeSource expects you to maintain a friendly and professional attitude towards your fellow team members, race venues, racers, BikeSource store’s, and the people you come in contact with while on your bike.
Your attitude is very important in making this relationship work. BikeSource is a retail sponsor that offers a considerable amount of support. We service all types of repairs, offer valuable bike fitting and consultations, and sell a wide variety of products necessary to keep you and your racing going.
Since we are a retail store, we have obligations to take care of every customer. Sponsored athletes must understand that we consider you a customer. All sponsored athletes must introduce themselves and Optimize Endurance Services every time they are in contact with a staff of BikeSource. The staff of BikeSource is always growing and we want to remember your names, bikes, goals, and achievements. We will do everything possible to make sure that you are promptly getting taken care of.
We have a highly desirable service center; therefore it will be hard at times to get a last minute repair taken care of. We suggest normal maintenance should be called in at least two to three weeks in advance. Pressing issues like a last minute wheel build or a disc brake bleed should be called in for evaluation immediately. These put added pressures on our service center and its staff which is already overbooked and taking care of customers on a first come first serve basis. This does not mean they will not get you taken care of, but you must understand that they will need added support and enthusiasm to make it happen. Attitude is everything, if you come in demanding your wheels gets built now, then it will not get built quickly. If you come in pleading for help and offering gifts of inspiration then you will get quickly pulled through to the front. Note; some of your bikes may not be what we carry and therefore we may not have the appropriate parts to get them working. Many rear suspension linkages are very specific and we are not able to work on them effectively.
Your race season is our busiest season; we need all the help we can from you. There will be times where we have created a relationship with you; and though you feel like you should be taken care of promptly, we may not be able to because we are knee deep in other customers. We as a retail store strive to make sure that every “customer” is taken care of in as quick of a manner as possible. Please be patient with us and we will fulfill all your cycling needs.
We at BikeSource wish you the best in 2013.